Rockwell Spectrum The dialed number is used for AgentID, AgentExtension, and AgentInstrument, except during agent login. REQUIRED_WITH_DATA The same as REQUIRED, but the agent must input some data into the Wrapup dialog box before exiting the dialog box and going to a Ready or NotReady state. But if the request goes to the Application Server ABAP (because of the URL) and the requested file is not found in the Internet Communication Framework (ICF), the ICM forwards the Got a NULL call returned from "createCall" (method "CreateBlindConferenceCall" in class ThreadEscapeService). 13067 PERERR_GW_E_THREAD ESCAPESERVICE_ EXCEPTION_CONFERENCE JTAPI Gateway – Error on SUPERVISOR (escape) operation. this contact form
Your cache administrator is webmaster. Please try the request again. Procmon Toggle Keyword Description precall Traces all information regarding pre-call indications, cancellations, and more. Description There are no free routes available for use in the translation routing algorithm.
For more information about reason code and wrapup modes, see Administration Guide for Cisco Unified Contact Center Enterprise and Hosted. Table 5DEFINITY cause values ASAI Value DEFINITY ECS Value Cause Value Description -MAX_LONG none *C_NUSE_LONG No value was returned by the ECS. 0 CS0/28 *C_INVLDNUM Invalid origination or destination address. 1 Error Codes Note:Some of these values are displayed over two lines due to space limitations. -1 PERERR_UNKNOWN 1st Level Text = 'Unknown Peripheral Error' 2nd Level Text = 'The Peripheral error Got a NULL call returned from "createCall" (method "run" in class ThreadMakeCall). 13084 PERERR_GW_E_THREAD MAKECALL_ CREATE_CALL_FAILURE JTAPI Gateway – Error on MAKE CALL operation – Can't create call.
Consultative Transfer to a supervisor is not supported. Prerequisites To use dynamic error handling in the ICM or Web Dispatcher, you must set profile parameter icm/HTTP/error_templ_path to the directory with the error template files. If the parameter is set, and if error
The connection specified for the HELD call is not in the held state (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 13109 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_ACTION JTAPI Gateway – Error on SUPERVISE operation – Invalid action. This is probably caused by an improper script or a configuration problem. Alternate call operations require that the initial call be a CCT call. No call or agent state information is being received by the Router from this site.
Action None, obsolete message EMSG_RTR_ROUTE_ANNOUNCE_INVALID_RC: MessageID=0x0069 RouterErrorCode=105 Message Unable to access announcement%3 (ID%1) from routing client%4 (ID%2). Routererrorcode=0 periph_agent_messages Traces agent state transitions. The connection specified for the HELD call is not in the held state (method "BargInCall" class ThreadSuperviseCall). 13108 PERERR_GW_E_THREAD SUPERVISECALL_ HELD_CONN_NOT_HELD2 JTAPI Gateway – Error on SUPERVISE operation – HELD connection EMSG_RTR_DESKLINK_AGENT_NO_DEVTARGET: MessageID=0x1EF RouterErrorCode=495 Message Attempt to send DeviceTargetPreCallInd to peripheral%2 (ID%1) at wrong rev.
For example, although it might make sense to associate each VDN on a DEFINITY ECS with an Unified ICM service, you could also map each hunt group to a service. https://help.sap.com/saphelp_nw74/helpdata/en/48/7f732201dd2722e10000000a42189d/content.htm The Controller can control each call individually. Router Error Code 65 The method "run" in class ThreadSendDTMF got a null connection from a call to "findTerminalConnection". 13094 PERERR_GW_E_THREAD SENDDTMF_ NOT_MEDIATERMINAL CONNECTION JTAPI Gateway – Error on SEND DTMF operation – No Media. Router Error Code 0 Got an exception on a call to "hold" (method "run" in class ThreadHoldCall). 13083 PERERR_GW_E_THREAD MAKECALL_ CREATECALL_NULL_CALL JTAPI Gateway – Error on MAKE CALL operation – Can't create call.
PERERR_JTCLIENT The JTAPI client generated the error. http://bookmarq.net/error-code/icm-error-code-448.php The second call (consult call) can be either a CCT call or an agent_inside call. Action None, defensive code check in the Router. End of the caution. Icm Router Error Code 0
This is a serious logic condition and should be reported/resolved' 3rd Level Text = '' 10004 PERERR_TELDRIVE_NOINSTRUMENTFOREXTENSION 1st Level Text = 'The extension number specified is not associated with any known EMSG_RTR_DESKLINK_PERIPHERAL_WRONG_REV: MessageID=0x01EC RouterErrorCode=492 Message Attempt to send DeviceTargetPreCallInd to peripheral%2 (ID%1) at wrong rev. The customer leg disconnected for the call at the routing client. navigate here Action Configure a NetworkVRU with the customer associated with the DialedNumber.
Recursive inclusion causes the ICM to terminate. Failed To Produce Route For Dialed Number The Swap feature deploys a CTI toolbar with Unified ICM, offering most of the phone set functionalities. Peripheral-specific terminology Peripheral-specific terminology Different peripheral manufacturers use different terminology for Unified ICM terms such as agents, skill groups, and services.
For more information, see the following disclaimer . Nortel Symposium Rockwell Spectrum Nortel Symposium The Peripheral Gateway (and thus CTI OS clients) do not receive a CallEstablished Event for an off-switch call. The Peripheral error specified does not exist. 10001 PERERR_TELDRIVE_ LOCKTPSERVICES A logic error occurred prior to Locking TP Services. Router Error Code 435 This attempt failed. 10103 PERERR_TELDRIVE_ AGENTAVAILORWORK The requested function cannot be performed since the agent is AVAILABLE or in a CALL WORK State.
This key is created when you install the patch. Description Attempted to send call to agent%3 (ID%1) on peripheral%4 at device target%2 which had no label for routing client%5. Transfer and conference calls must be consultative. http://bookmarq.net/error-code/htc-evo-error-code-67.php The details will then be suppressed and the message will look like: Controlling Error Handling You can also configure the ICM and the SAP Web dispatcher so that they returns dynamic
For example, the Unified ICM concept of a service is very similar to the Aspect concept of an application. Transfer and conference calls must be consultative. The agent must be NOT READY in order to log out. 13042 PERERR_GW_E_ THREADCLEARCALL_ DROP_EXCEPTION JTAPI Gateway – Error on CLEAR CALL operation – Exception. ENOTFOUND The resource specified in the URL does not exist or it cannot be found (for example, a file in the file system) ENOSESSION The session for the session cookie no
The call ID in the agent object is invalid (method "DirectSupervisorBargeIn" class ThreadSuperviseCall). 13113 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_AGENT_ CONNECTION1 JTAPI Gateway – Error on SUPERVISE operation – Bad Connection ID.